Privacy policy

DADÉS OFFICIAL B.V.

Version: February 2026

1. Introduction

Dadés Official B.V. (“we”, “our”, or “us”) is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, store, and share your personal data when you visit our website www.dadesofficial.com, place an order, or otherwise interact with us.

We process your personal data in accordance with the General Data Protection Regulation (EU) 2016/679 (“GDPR”), the Dutch GDPR Implementation Act (Uitvoeringswet AVG), and any other applicable data protection legislation.

By using our website and services, you acknowledge that you have read and understood this Privacy Policy.

2. Data Controller

The data controller responsible for processing your personal data is:

Company: Dadés Official B.V.

Address: Ampèrestraat 9, 6372BB Landgraaf, the Netherlands

Chamber of Commerce (KvK): 98534092

Email: info@dadesofficial.com

If you have any questions about this Privacy Policy or our data processing practices, please contact us at the email address above.

3. What Personal Data We Collect

We may collect and process the following categories of personal data:

3.1 Data you provide to us directly: first and last name, email address, shipping and billing address, telephone number, payment information, and any other information you voluntarily provide when placing an order, creating an account, subscribing to our newsletter, or contacting us.

3.2 Data collected automatically: IP address, browser type and version, operating system, device information, referring website, pages visited, date and time of visit, time spent on pages, and click behaviour.

3.3 Data from third parties: if you log in or interact with us through third-party platforms (e.g. social media), we may receive limited profile information in accordance with your settings on those platforms.

3.4 Payment data: payment transactions are processed through secure third-party payment providers (such as Shopify Payments, PayPal, Klarna, and others). We do not store your full credit card details. We may receive a transaction reference, confirmation of payment, and the last four digits of your card for order management purposes.

4. Purposes and Legal Basis for Processing

We process your personal data for the following purposes and on the following legal bases:

4.1 Performance of a contract: to process and fulfil your orders, manage your account, arrange delivery, process payments, handle returns and refunds, and provide customer service in relation to your purchase.

4.2 Legitimate interest: to improve our website and services, analyse website traffic and user behaviour, prevent fraud, ensure network and information security, and for internal administration.

4.3 Consent: to send you marketing communications such as newsletters, promotional offers, and product updates. You may withdraw your consent at any time by clicking the “unsubscribe” link in any marketing email or by contacting us.

4.4 Legal obligation: to comply with applicable laws and regulations, including tax and accounting obligations, and to respond to lawful requests from public authorities.

5. Data Retention

We retain your personal data only for as long as necessary to fulfil the purposes for which it was collected, unless a longer retention period is required or permitted by law.

Order data: retained for 7 years after the date of purchase, in accordance with Dutch fiscal retention obligations.

Account data: retained for as long as your account is active. If you request deletion of your account, we will erase your data within 30 days, unless retention is required by law.

Marketing data: retained until you withdraw your consent or unsubscribe.

Website analytics data: anonymised or deleted within 26 months of collection.

6. Sharing of Personal Data

We do not sell your personal data to third parties. We may share your data with the following categories of recipients, solely to the extent necessary for the purposes described in this Privacy Policy:

6.1 Service providers: third-party companies that assist us in operating our business, including hosting providers (Shopify), payment processors (Shopify Payments, PayPal, Klarna), shipping and logistics companies, email marketing platforms, and analytics services.

6.2 Legal and regulatory authorities: where required by law, regulation, legal proceedings, or governmental request.

6.3 Professional advisors: such as accountants, auditors, and legal counsel, where necessary for the exercise or defence of legal claims.

All third-party service providers are contractually obligated to process personal data in accordance with the GDPR and to implement appropriate technical and organisational security measures.

7. International Data Transfers

Your personal data may be transferred to and processed in countries outside the European Economic Area (EEA), for example when we use service providers based in the United States. In such cases, we ensure that appropriate safeguards are in place, such as Standard Contractual Clauses (SCCs) approved by the European Commission, or the service provider’s participation in an adequacy framework recognised by the European Commission.

8. Cookies and Tracking Technologies

Our website uses cookies and similar tracking technologies to enhance your experience, analyse website performance, and deliver personalised content and advertising.

8.1 Strictly necessary cookies: these cookies are essential for the website to function properly (e.g. shopping cart, session management). They cannot be disabled.

8.2 Analytics cookies: these cookies help us understand how visitors interact with our website by collecting and reporting information anonymously (e.g. Google Analytics).

8.3 Marketing cookies: these cookies are used to track visitors across websites to display relevant advertisements (e.g. Meta Pixel, Google Ads).

8.4 Functional cookies: these cookies enable enhanced functionality and personalisation, such as remembering your preferences.

You can manage your cookie preferences through your browser settings or through any cookie consent banner displayed on our website. Please note that disabling certain cookies may affect the functionality of the website.

9. Your Rights

Under the GDPR, you have the following rights regarding your personal data:

Right of access: you have the right to request a copy of the personal data we hold about you.

Right to rectification: you have the right to request correction of inaccurate or incomplete personal data.

Right to erasure: you have the right to request deletion of your personal data, subject to legal retention obligations.

Right to restriction of processing: you have the right to request that we restrict the processing of your personal data under certain circumstances.

Right to data portability: you have the right to receive your personal data in a structured, commonly used, and machine-readable format and to transmit it to another controller.

Right to object: you have the right to object to the processing of your personal data based on legitimate interests or for direct marketing purposes.

Right to withdraw consent: where processing is based on consent, you have the right to withdraw your consent at any time, without affecting the lawfulness of processing based on consent before its withdrawal.

To exercise any of these rights, please contact us at info@dadesofficial.com. We will respond to your request within one month. In complex cases, this period may be extended by two additional months, in which case we will inform you accordingly.

10. Complaints

If you believe that your personal data has been processed unlawfully, you have the right to lodge a complaint with the Dutch Data Protection Authority (Autoriteit Persoonsgegevens):

Website: www.autoriteitpersoonsgegevens.nl

Phone: +31 (0)70 888 85 00

We encourage you to contact us first so that we can try to resolve any concerns you may have.

11. Security

We take appropriate technical and organisational measures to protect your personal data against unauthorised access, alteration, disclosure, or destruction. These measures include, but are not limited to, SSL/TLS encryption, secure server infrastructure, access controls, and regular security assessments.

While we strive to protect your personal data, no method of transmission over the internet or method of electronic storage is completely secure. We therefore cannot guarantee absolute security.

12. Children’s Privacy

Our website and services are not directed at individuals under the age of 16. We do not knowingly collect personal data from children under 16. If we become aware that we have collected personal data from a child under 16 without appropriate parental consent, we will take steps to delete that information as soon as possible. If you believe that we may have collected data from a child under 16, please contact us at info@dadesofficial.com.

13. Amendments to This Privacy Policy

We reserve the right to update or amend this Privacy Policy at any time. Any changes will be published on this page with an updated version date. We encourage you to review this Privacy Policy periodically to stay informed about how we protect your personal data.

If we make significant changes that affect your rights, we will notify you via email or a prominent notice on our website prior to the change becoming effective.