Support
Shipping and Delivery
How long does shipping take?
We offer the following shipping schedule during non-sale periods:
Deliveries within The Netherlands: From 1 to 3 working days
Deliveries within Europe: From 2 to 5 working days.
Deliveries to all other countries: From 3 to 7 working days.
I've received the wrong item. What happens now?
Please contact our customer service to assist you. We will send you a free return label and return form. Please fill in the return form and add this to your return. When we receive your return, we will send your correct item.
What are the shipping costs?
The Netherlands & Belgium: €6,95.
Europe: €15
Worldwide: from €30, depending on weight and location.
*Shipping costs do not include duties and taxes.
I've just placed an order, is it still possible to modify or cancel my order?
You can contact our customer service to cancel your order. Please, keep in mind that your order can only be cancelled if it is not too far in the fulfill process.
What is the current status of my order?
You can see in your account what the current status is. Please keep an eye out on your e-mail, you will receive a track and trace to locate your order.
Returns
How do I return my order?
You can contact our support team with the following email returns@dadesofficial.com and fill up the form, you will get after an email with instructions.
Our return period is 14 days from the moment you receive your order.
What are the return conditions?
All items must be returned in their original condition, without having been worn, washed or altered, and with tags still attached. Please make sure to include all item boxes and dust bags with your return. You can return any unused items within 14 days of receiving your order. For in-store purchases, we offer a 7-day return policy.
I've returned my order. When will I get my refund?
When we receive your return, it can take up to 3 business days till this is processed. Depending on your chosen payment method it may vary when this will be visible.
What are the costs to return an item?
The costs can vary between €4,00 to €7,00.
Is it possible to exchange items?
If you wish to exchange an item, you will need to return it and place a new order.
My purchased item is damaged, what should I do?
You may contact our customer service for a suitable solution.
When can I expect my refund?
We will process your refund as quickly as possible, and at the latest, within 14 days after we receive your return. The refund will be returned to the same payment method that was used to place the order.
Payment Options
What payment methods does dadé’s official website accept?
In our online store, you can pay safely and easily using: Mastercard, Mastercard Debit, Visa, Visa Electron, Visa Debit, PayPal, Klarna, , Apple Pay, and Google Pay.
When do I need to pay?
We charge the total value of your order at the time of purchase. We will not accept your order or deliver the goods to you until full payment has been received.
Is it safe to make a payment on your website?
Yes, all payments are processed through secure, encrypted connections. We do not store any payment details.
Can I pay later?
Yes, you can choose to pay later or in installments via Klarna.
Will I receive confirmation of my payment?
Yes, once your payment is successful, you will automatically receive an order confirmation email with your purchase details.